Tutti Cancellation Policy
Charlie Spokes
Last Update a year ago
In the event that a confirmed booking needs to be cancelled either by an artist booking a space or the host, the following Booking Cancellation Policy applies. We encourage both artists and hosts to communicate directly in the event of a cancellation as soon as possible and also immediately notify [email protected] to initiate a booking cancellation.
You must agree to this Booking Cancellation Policy as part of the Terms of Service (Services Agreement) and Community Guidelines in order to use the Tutti platform. If you do not agree to this policy, you must not use the platform.
Tutti will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.
Cancellations
| Refund amount | Cancellation date |
|---|---|
| Full refund: 100% | 30+ days prior to booking start time |
| Half refund: 50% | 7 calendar days or less to booking start time |
| Non-refundable: 0% | Within 48 hours of booking start time |
Important note: The above cancellation policy applies to confirmed bookings only, not enquiries. On Tutti, an initial request is an enquiry. A booking is only confirmed when an enquiry is paid for.
The only time the above Cancellation Policy fees may be waived, or exemptions made is when mutually agreed upon by both parties in the booking agreement and Tutti. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify [email protected].
Tutti Initiated Cancellations
In the event of extenuating circumstances, Tutti may decide to cancel a booking and initiate a refund to both parties in accordance with the Booking Cancellation Policy outlined above. These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns, violation of Community Guidelines, or any other extenuating circumstance.
Rescheduling
When approved by both Tutti and all parties in the booking agreement, a booking may be rescheduled if mutually agreed upon. The rescheduled booking must be the same duration as the original confirmed booking and also mutually agreed upon in a time period that complies with the above Cancellation Policy.
Cancellation Policy Exemptions
When approved by both parties in the booking agreement and Tutti, the cancellation policy fees may be waived. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify [email protected] .
Updated February 13th, 2023